Frequently Asked Questions
1. Is it possible to place a single order for multiple siblings?
Yes! Click on "Did you get another access code?" under the main menu "Login". You can enter up to five access codes at the same time. This way you will have access to all available photos. You can combine the order and save on shipping costs. You cannot, however, combine images from multiple siblings into a single package order.
2. I received an email with login information - how can I order photos?
After you have placed an order or registered with the online shop, you will receive an email with login credentials. Using your email and the new password, you can use the "Customer Login" to enter your personal gallery, order photos, and check the status of your orders.
3. I received an access card with an access code - how can I order my photos?
If you have received an access card with a personal access code, go to the "Login" page, enter the access code and click on "Open Album."
4. Where can I see the status of my order?
The easiest way is to click the link within your order confirmation email. Alternatively, you can log in with the password and email address you received via email. Once you’ve logged in, your order details can be found under "My Account."
5. How long will the delivery take?
The delivery time depends on the payment, the products you’ve ordered, and delivery method. Most orders are shipped in 10-15 business days. The payment must be confirmed before your order can be processed. Delivery time may also vary depending on the type of products ordered.
6. Is the logo (watermark) going to be removed from the image?
Of course! The watermark is only used to protect your work against illegal copying or downloads.
7. What is the quality of prints, posters, etc.?
We are committed to offering only the highest quality. If you are not satisfied with the quality of your photo products, please feel free to get in touch. We are devoted to your satisfaction.
8. What about purchasing Digital Downloads of my images?
Digital files can be included or purchased separately. These are high-quality images in .jpg format suitable for photo printing up to 16x20" in size. A Copyright Release is included and you can use the image(s) for scrapbooking, social media, emailing, and printing at home or at the photo lab of your choice. Images purchased will be delivered by direct download to your device (check your "downloads" file) or in some cases, by email.
9. Can I crop the images?
Yes. You will find this option within the shopping cart. If you crop the image, an enlargement of the selected area is created. Look for the stars which indicate whether the photo's resolution is sufficient for the enlargement. Please note that cropping is proportional to the size of the item it is printed on. This means that 4x5", 8x10" & 16x20" prints will NOT crop the same as Wallets, 3.5x5", 5x7" and 10x13" prints.
10. I rarely order online - how can I order my photos here?
It's really easy! Select a photo that you like from your album and click "Order photo.” Then select the product of your choice, enter the desired quantity, and click on "Add to cart." When you have placed all of the photos you like into your shopping cart, click "Cart" on the top right of the screen and follow the instructions.
If you have difficulty, or would rather order by phone, please contact us during business hours. A valid credit/debit card is required for all purchases.
